In our field, compassionatecommunication is critical. Compassionate communication builds patient confidence, comforts families, eases patient and family anxiety, and inspires coworkers. Compassionate communication enhances patient outcomes, CAHPS scores, employee engagement, patient safety, market share, and the organization’s financial health. In short, effective, caring communication by everyone on the healthcare team is critical to mission fulfillment and the long-term success of your organization.
At Language of Caring®, Wendy Leebov, Dorothy S
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